Our Cookie and Privacy Policy

Cookie and Privacy Policy brings details on how we collect personal information from you, how we use it and how you can limit our use of it. Firstly, we would like to point out that your privacy is extremely important to us. This might sound a bit corny, but we value the trust you placed in us when using our services. Therefore, we have developed this Policy, which hopefully describes how we process your personal data in a readable manner. If you disagree with this Cookie and Privacy Policy, we kindly ask you to discontinue using this website.

We only ask you personal information that we truly need. After that, we store information carefully and delete it after five years. We never share your information with anyone, unless we are legally obliged. Moreover, we never ever sell your personal information to anyone. More importantly, we do not collect any personal information automatically (via cookies) and you can always ask us to send you the personal information we have on you or to simply delete it.

If you have any questions whatsoever please feel free to contact us at iwantto@enjoylopud.com. We are more than happy to answer.

What information do we gather and how we gather it

The information that we gather falls broadly into two types:

1. Information that relates directly to you (e.g. your name and contact details, communication preferences and customer history).

2. Information that does not directly identify you (e.g. how you might browse our website)

As we stated before, we do not collect any personalized data automatically (i.e. through cookies). We only collect data via contact form available on the website and emails you send us.

Collecting information via cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. This website uses cookies to give you the best experience.

When you first visit our sites using a new browser, or if you visit in private browsing mode, we will provide you with a cookies permission banner seeking your consent to use of cookies as required by law. From this banner you will be able to access our cookies management tool. This cookies management tool is set to block all the cookies until you approve them. We kindly ask you to approve the cookies since certain features of the website may not function properly without the aid of cookies.

So-called “first-party cookies” are cookies served by the entity operating the domain through which the cookie is served. Yourdubrovnikguide.com’s own cookies are therefore “first-party cookies.” In case we allow others to service cookies through my website, these cookies are so-called “third-party cookies.” In addition, there’s a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and aren’t automatically deleted when you close your browser.

This website uses first-party cookies which are simple session cookies only active while you are on the web site. It also uses third-party Google Analytics cookies for tracking visitors and aggregating information about the traffic to our websites. You can find Google Analytics privacy policy here:  https://policies.google.com/privacy. Google Analytics deletes all information after 26 months.

How we use your personal information

We use the data you’ve sent us to prepare a personalized offer that will make your stay on Lopud one to remember. Therefore the amount and type of information that we gather depends on the nature of our interaction. For example, if you want to book accommodation or a tour, we may ask you to make deposit payment. This means we will be able to see basic information related to your bank account from which the deposit was made. However, we do not collect or store this information. Sometimes we use email marketing to communicate with you from time to time. All email lists and campaigns are “opt-in” meaning we will not send you these sorts of emails unless you indicated that you wish to receive them on our website.

How we communicate

We will contact you in accordance with your preferences, including by email, phone and SMS text. We always seek to explain why and how we might contact you at the point you give your information to us. You are the one that grants or withholds your permission for us to contact you. You do this by using opt-in boxes or unsubscribe options, which determine your permission for us to contact you about our services.

Accessing and updating your personal information

You have can request to see or download the data we have about you. Typically the data will be your email address, name and surname. You can also request “to be forgotten” and we will erase any personally identifiable data we have about you.

This excludes data we need for administrative or security purposes or if we are required by law to retain some of the data. If you seek to access, correct, amend, or delete inaccurate data, please contact us at iwantto@enjoylopud.com.  We will respond within a reasonable timeframe, not to exceed one week.

Protecting your information

We use well known providers (Bluehost and Google) and do our best to protect user privacy. However, no data transmission over the Internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of the website. Any information that you send is at your own risk and may be read by others. Once we have received your personal information we use strict procedures to protect the security of your personal information.

Disclosing your information

We do not disclose potentially personally-identifying and personally-identifying information to anyone. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities to meet national security or law enforcement requirements. If we are ever to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we will provide you with an opt-out choice to limit the use and disclosure of your personal data.

What data breach procedures we have in place

Should any event occur where customer data has been lost, stolen, or potentially compromised, we will contact you via email no later than 48 hours of becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.